Terms of Service

1. The agreement

These Terms of Service (“Terms”) are an agreement between you and Rivo Care, Inc. (“Rivo”, “we”, “us”). They govern your use of the Rivo website, the Rivo platform, Rivo Reflect, and related services (together, the “Services”). By creating an account, accepting an invitation to a child’s team, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

If you use Rivo through a school or organization that has its own agreement with us, that agreement may add to or, where it is more protective of students, take precedence over these Terms for the information it covers.

2. What Rivo is, and is not

Rivo helps families understand the whole child by bringing together what parents and guardians, educators, specialists, and children themselves share, identifying each child’s unique pattern of strengths, challenges, interests, and developmental patterns (“Ripples”), and helping families understand what support may fit.

• Rivo does not diagnose. Nothing in the Services, including the Rivo Ripple Report, is a medical, psychological, psychiatric, or educational diagnosis, and nothing in the Services is medical advice. Rivo is not a substitute for a professional evaluation. When a formal evaluation is needed, Rivo will help you find the right professional, but the evaluation itself, and any diagnosis, comes from that professional.
• Rivo is not an emergency service. If a child or anyone else is in danger or in crisis, contact your local emergency number or a crisis line immediately. Do not rely on the Services in an emergency.
• Rivo does not make decisions for you. Insights, recommendations, and patterns in the Services are provided to inform the judgment of the parents, educators, and specialists on a child’s team. Decisions about a child’s care, education, and support remain with the family and the professionals they choose.
• Rivo does not guarantee outcomes. Every child is different. We cannot and do not promise any particular result from using the Services.

3. Who can use Rivo

• Parents and guardians must be at least 18 years old and have legal authority to make decisions for, and share information about, the child they add to Rivo.
• Educators and specialists must be at least 18 years old, use the Services in a professional capacity, and take part only where a child’s parent or guardian (or a school with appropriate authority) has invited them.
• Children use Rivo only through a profile created and controlled by their parent or guardian, and only with that parent or guardian’s consent (section 4). Children may not create accounts of their own. Age range served by Rivo to be confirmed.

4. Children and parental consent

• By adding a child to Rivo, you confirm that you are the child’s parent or legal guardian, that you have the authority to share the child’s information with us and with the people you invite, and that you consent to the collection and use of the child’s information as described in our Privacy Policy.
• A child may take part in Rivo Reflect only after you have given verifiable consent. You may withdraw that consent at any time, and we will stop collecting information from the child and, on request, delete what we have collected.
• You are responsible for supervising your child’s use of the Services in a way that is appropriate for their age and needs.
• Where two or more adults share legal authority for a child, you confirm that you are entitled to make these decisions, and you agree to resolve any disagreement between yourselves. Rivo may suspend access to a child’s profile while a dispute about authority is resolved.

5. Accounts and responsibilities

• Provide accurate information and keep it up to date.
• Keep your password and sign-in details confidential, and tell us promptly if you believe your account has been accessed without permission. You are responsible for activity under your account.
• Share only information you have the right to share. Documents such as evaluations and reports may belong to or concern other people; make sure you are entitled to upload them.
• Educators and specialists must keep any information they see through Rivo confidential, use it only to support the child concerned, and comply with their own professional, ethical, and legal obligations, including any duty to report concerns about a child’s safety.

6. A child’s team

• A parent or guardian decides who is on a child’s team, can change those choices at any time, and controls what the team can see, using the settings in the Services. Permission model to be confirmed.
• Invitations are personal to the person invited and may not be transferred.
• Observations and notes added by team members become part of the child’s profile and remain under the family’s control, as described in our Privacy Policy.

7. Acceptable use

You agree not to:

• use the Services for anything unlawful, harmful, or contrary to these Terms;
• add a child to Rivo, or share information about a child, without the authority to do so;
• impersonate anyone, misrepresent your role or credentials, or access information about a child you have not been invited to support;
• upload content that is abusive, harassing, discriminatory, or that infringes anyone’s rights;
• attempt to access accounts, systems, or data without authorization, interfere with the Services, or probe their security;
• copy, scrape, reverse engineer, or resell the Services, or use them to build a competing product; or
• use any information from the Services to advertise to, profile, or discriminate against a child or family.

8. Your content and our content

• Your content stays yours. You retain all rights to the information, documents, and other content you add to Rivo (“Your Content”). You give us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, display, and transmit Your Content solely to provide and improve the Services for you and the child’s team, as described in our Privacy Policy. This license ends when Your Content is deleted, except as needed for backups and legal obligations.
• The Ripple Report and insights. The Rivo Ripple Report and other outputs prepared for your child are provided for your family and the child’s team. You may download, share, and use them for the child’s benefit, including with professionals outside Rivo.
• Rivo’s content. The Services, including their design, software, text, graphics, the Rivo name and logo, the Ripple, and the names Rivo Reflect and Rivo Ripple Report, are owned by Rivo or its licensors and protected by intellectual-property laws. Except for the rights expressly granted in these Terms, no rights are granted to you.
• Feedback. If you give us suggestions or feedback, we may use them without obligation to you. We will never present your feedback as a testimonial without your separate, explicit permission.

9. Privacy

Our Privacy Policy explains what information we collect, how we use it, who can see it, and the rights and choices your family has, including under COPPA, the CCPA/CPRA, FERPA, and state student-privacy laws. It forms part of these Terms.

10. Beta program

Rivo is currently in initial beta testing and plans to launch publicly in early 2027. During the beta:

• features may be incomplete, may change, and may occasionally be unavailable;
• we may ask beta participants for feedback, and we may adjust the Services based on it;
• the protections for children’s information described in these Terms and in our Privacy Policy apply in full, and nothing about the beta reduces them;
• we may end the beta, or a participant’s access to it, at any time, and will give reasonable notice and the opportunity to export the family’s information where we do; and
• participation in the beta is free of charge / subject to terms to be confirmed.

11. Fees

Pricing for the screening, the Rivo Ripple Report, and ongoing support to be confirmed. Where fees apply, we will show them clearly before you commit to pay, explain what is included, and describe renewal, cancellation, and refund terms at the point of purchase. We will not charge for anything you have not agreed to.

12. Ending your use of Rivo

• By you. You can stop using the Services at any time and delete your account or your child’s profile from your account settings or by contacting us. Deletion is handled as described in our Privacy Policy.
• By us. We may suspend or end access to the Services if you materially breach these Terms, if we are required to by law, or if continuing would create a risk to a child, to other users, or to Rivo. Where reasonable, we will tell you why and give you a chance to put things right.
• Afterwards. Sections that by their nature should continue, including sections 8, 13, 14, and 15, continue to apply.

13. Disclaimers

The Services are provided “as is” and “as available”. To the fullest extent permitted by law, Rivo disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty that the Services will be uninterrupted, error-free, or produce any particular outcome for a child. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you. Nothing in these Terms limits rights you have as a consumer that cannot be waived.

14. Limitation of liability

To the fullest extent permitted by law, Rivo and its officers, employees, contractors, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, goodwill, or opportunity, arising out of or related to the Services or these Terms. To the fullest extent permitted by law, our total liability for any claim arising out of or related to the Services or these Terms will not exceed the greater of the amount you paid us in the twelve months before the claim arose and amount to be confirmed. These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for gross negligence or willful misconduct. Counsel to review in light of the sensitivity of the Services and applicable consumer-protection law.

15. Disputes and governing law

If you have a concern, please contact us first (section 17); most issues can be resolved quickly and informally, and we commit to trying. These Terms are governed by the laws of state to be confirmed, without regard to its conflict-of-laws rules, and by applicable federal law. Counsel to decide whether to include an arbitration agreement and class-action waiver, with the required opt-out mechanism, or to rely on the courts of the chosen state. Nothing in this section prevents either of us from seeking injunctive relief to protect a child’s safety or intellectual-property rights.

16. Changes to these terms

We may update these Terms as Rivo develops and as the law changes. If a change is material, we will notify you by email and within the Services at least 30 days before it takes effect, unless the change is required sooner by law. Continuing to use the Services after the change takes effect means you accept the updated Terms; if you do not, you can stop using the Services and delete your account before then.

17. Contact

• Email: legal contact address to be confirmed
• Mail: Rivo Care, Inc., mailing address to be confirmed
• Online: through the contact page